Privacy Policy
Effective Date: March 6, 2025
Advantage Automotive Refinishing (“we,” “us,” “our”) is committed to protecting the privacy of our customers, employees, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
1. Collection of Personal Information
We collect personal information necessary for providing collision repair services and working with insurance companies. The types of personal information we collect may include:
- Contact Information: Name, address, phone number, and email address.
- Vehicle Information: Make, model, year, and VIN (Vehicle Identification Number).
- Insurance Information: Policy number, claim details, and insurer contact details.
- Payment Information: Credit card details, billing address, or other payment-related data.
- Service History: Details of repairs, maintenance, and related services provided to your vehicle.
We collect this information directly from you, your insurance provider, or other authorized third parties involved in your claim.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide collision repair services and facilitate claims with insurance companies.
- To communicate with you about your vehicle, including service updates and scheduling.
- To process payments and issue invoices.
- To comply with legal, regulatory, and safety obligations.
- To improve our services and customer experience.
3. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may disclose your information to:
- Insurance companies and adjusters involved in your claim.
- Third-party service providers who assist in repairs, towing, or rental vehicle arrangements.
- Legal or regulatory authorities as required by law or in response to legal requests.
- Payment processors and financial institutions for billing purposes.
All third parties with whom we share your data are required to comply with strict confidentiality obligations.
4. Data Protection and Security
We take appropriate security measures to protect personal information, including:
- Secure storage of physical and electronic records.
- Restricted access to personal data by authorized personnel only.
- Encryption and firewall protection for digital data.
- Regular security audits and updates to safeguard against unauthorized access or data breaches.
5. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once no longer required, we securely dispose of the data.
6. Your Rights and Choices
Under PIPEDA and Ontario privacy laws, you have the right to:
- Access your personal information and request corrections.
- Withdraw consent for certain uses of your data, subject to legal and contractual restrictions.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise your rights, please contact us using the details below.
7. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Advantage Automotive Refinishing
21 Bertrand Ave, Scarborough, ON M1L 2P3
Phone: 416-402-9455
Email: omar@advantage-automotive.ca
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website or upon request.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.